Analytics  

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• Facebook Analytics for Apps
  Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

• Google Analytics (Universal Analytics), including anonymized IP
  Personal Data: Cookies; Usage Data

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Contacting the User

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• Contact Form
  Personal Data: address; city; email address; first name; last name; province; ZIP/Postal Code

• Mailing List or Newsletter
  Personal Data: address; city; email address; first name; last name; phone number

• Phone Contact
  Personal Data: phone number

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Displaying Content from External Platforms

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• Google Fonts
  Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

• Google Maps Widget and YouTube Video Widget
  Personal Data: Cookies; Usage Data

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Heat Mapping and Session Recording

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• Hotjar
  Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

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Interaction with External Social Networks and Platforms

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• Facebook Like Button and Social Widgets, Twitter Tweet Button, Pinterest “Pin It” Button
  Personal Data: Cookies; Usage Data

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Location-Based Interactions

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• Geolocation
  Personal Data: Geographic Position

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Managing Contacts and Sending Messages

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• Mailchimp
  Personal Data: Email Address

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Remarketing and Behavioral Targeting

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• Facebook Custom Audiences
  Personal Data: Cookies; Email Address

• Facebook Remarketing, Google Ads Remarketing, Google Analytics Remarketing
  Personal Data: Cookies; Usage Data

• AdRoll
  Personal Data: Device Info; Purchase History; Tracker; Unique Device Identifiers; Usage Data

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SPAM Protection

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• Google reCAPTCHA
  Personal Data: Cookies; Usage Data

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Tag Management

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• Google Tag Manager
  Personal Data: Usage Data

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Further Information About the Processing of Personal Data

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Ottawa Valley Family Dental Privacy Manager

All patients can contact our Privacy Officer at info@ottawavalleyfamilydental.ca with any privacy concerns. In accordance with applicable privacy laws, patients may also contact:

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Office of the Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
Email: info@ipc.on.ca
Toronto Area: 416-326-3333 | Toll-Free: 1-800-387-0073 | TTY: 416-325-7539

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Types of Data Collected

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Personal Data collected may include: Usage Data, Cookies, Email Address, Device Info, Purchase History, Unique Identifiers (e.g., Google Advertiser ID or IDFA), First/Last Name, Address, Province, ZIP/Postal Code, City, Phone Number, and Geographic Location.

Complete details are provided in the full policy or upon request.

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How and Where Data Is Processed

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Data is processed using secure systems and industry-standard tools, either at our clinic or by trusted third-party service providers. Transfers outside your jurisdiction will comply with applicable laws.

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Data Retention

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We retain personal data only as long as necessary for the purposes stated or as required by law.

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Legal Basis for Processing

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We may process personal data based on user consent, legal obligations, performance of a contract, public interest, or legitimate interest.

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Your Rights (GDPR-Aligned)

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Users may have the right to:

• Access and receive a copy of their data

• Correct or update inaccurate data

• Delete personal data

• Object to or restrict data processing

• Withdraw consent at any time

• Lodge a complaint with a privacy authority

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To exercise these rights, contact us at: info@ottawavalleyfamilydental.ca

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Updates to This Policy

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This policy may be updated periodically. Users will be notified of material changes via this page or by email when appropriate.